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Terms & Conditions


ATTENTION: These Terms of Use (together with our Privacy Policy and any other documents referred to on it) apply to the entire contents of this Site and to any correspondence by e-mail between us and you. Please read these terms carefully before using this Site.

Using this Site indicates that you accept these Terms of Use in full regardless of whether or not you choose to register with the Site. If you do not accept these terms, do not use this Site.

This notice is issued by Swim Wales

References to any statute or statutory provision include, unless the context otherwise requires, a reference to the statute or statutory provision as modified or re-enacted and in force from time to time and any subordinate legislation made from time to time under the relevant statute or statutory provision. References to “persons” include natural persons, firms, partnerships, companies, corporations, associations and organisations, (in each case whether or not having separate legal personality). Use of any gender includes the other genders. Words in the singular include the plural and words in the plural include the singular. Any reference to "writing" or any cognate expression includes communications by post and email but excludes facsimile and text messages. The headings to Conditions do not affect the interpretation of these Conditions. Any phrase introduced by the term "include", "including", "in particular" or any similar expression will be construed as illustrative and will not limit the sense of the words preceding that term. Introduction. You may access some areas of our Site without registering your details with us. Certain areas of our Site will only be open to you if you register. By accessing any part of our Site, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave the Site immediately. We may revise this legal notice at any time by updating this posting. You should check this Site from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages of our Site. You are responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms of Use and our Privacy Policy and that they comply with them. Unless specified otherwise, the materials on this Site are directed solely at those who access the Site from within the United Kingdom. We make no representation that any products or services referred to on this Site are appropriate for use, or available, in other locations or languages. If you choose to access our Site from locations outside of the United Kingdom, you are responsible for ensuring compliance with local laws if and to the extent that they are applicable. Licence. Subject to Condition 3.5, you are permitted to print and download extracts from this Site for your own personal use on the following basis: no documents or related graphics on this Site are modified in any way; no graphics on this Site are used separately from accompanying text; and our copyright, trade mark notices and this permission notice appear in all copies. Unless otherwise stated, the copyright and other intellectual property rights in all material on this Site (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of this legal notice, any use of extracts from our Site, other than in accordance with Condition 3.1 above, for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use this Site will automatically terminate and you must immediately destroy any downloaded or printed extracts from our Site. Subject to Condition 3.1, no part of this Site may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in this legal notice are reserved. You must not visit or use this Site for the purposes of Commercial Gain. User Material and Conduct. Any form of account created on our Site is at our authorisation, and must meet with reasonable standards of usage and behaviour at all times. Failure to abide by these standards may result in the termination of your account at our sole discretion. Other than personally identifiable information, which is covered under the Privacy Policy, any material or articles you may transmit or post to our Site shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. We and our designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. You are prohibited from using our Site or posting or transmitting to or from our Site any material in any way: that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or for which you have not obtained all necessary licences and/or approvals; or which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the United Kingdom or any other country in the world; or which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data); or that breaches any local, national or international law or regulations; or that is unlawful or fraudulent, or has any unlawful or fraudulent purpose; for the purpose of harming or attempting to harm minors in any way; or in order to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam). You agree to indemnify us against any loss or damage suffered as a result of your contribution. You may not misuse this Site (including by hacking). Third parties may license information on this Site to us. You agree that you will not use any robot, spider, scraper or other automated means to access this Site for any purpose without our express written permission. Additionally, you agree that you will not: take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure; copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your information) from this Site without the prior written permission of us and the appropriate third party, as applicable; interfere or attempt to interfere with the proper working of this Site or any activities conducted on this Site; or bypass measures we may use to prevent or restrict access to this Site. We do not authorise you to extract or re-utilise substantial parts of this Site, or to make systematic and repeated extractions or re-utilisations of insubstantial parts of this Site. We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of Conditions 4.6, 4.8, 4.9 or relating to any part of the obligations contained within Condition 5 below. Where we do provide any interactive resources, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). We will do our best to assess any possible risks for users (and in particular, for children) when they use any interactive service provided on our Site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our Site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards set out in these Terms of Use, whether the service is moderated or not. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. Service Access:. Whilst we endeavour to ensure that our Site is normally available 24 hours a day, we shall not be liable if for any reason the Site is unavailable at any time or for any period. Access to our Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. Where our Site provides a booking, registration or similar service we shall not be liable for any inability to place a booking, record attendance or make use of any other service. The services provided on the Site may not be available to all visitors and we make no representation that participating leisure centres will make use of all services available through the Site. Links to and from other Websites. Any links to third party websites on this Site are provided solely for your convenience. If you use any links, you leave this Site. We may not have reviewed any such third party websites and will not control or be responsible for such websites or their content or availability. We therefore do not endorse or make any representations about any links provided to third party websites, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites which may be linked to this Site, you do so entirely at your own risk. You may link to the home page of this Site with our prior written permission and so long as it is in a manner which is fair and legal, and neither takes advantage of nor damages our reputation. We reserve the right to withdraw this permission at any time. All authorised links must be to the homepage of this Site and make it clear that this Site and its content are distinct from the website containing the link. Our Site must not be framed on any other Site, nor may you link to any page other than the home page without our express permission. Information contained on the Site. While we endeavour to ensure that the information on this Site is correct, we do not warrant the accuracy and completeness of the material on this Site. We may make changes to the material on this Site or described in it, at any time without notice. The material on this Site may be out of date, and we make no commitment to update such material. The material on this Site is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Site on the basis that we exclude all representations, warranties and conditions and other terms (including without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Site. We are not responsible for any data recorded through the Site relating to attendance, individual progress, achievements or lessons. All such material represents the work of the individual recording it only. We do not endorse the content of any material submitted by any user to the Site. The material on this Site is not intended to be an adequate substitute for the teaching or coaching provided by qualified swimming instructors and should not be relied on for this purpose. Liability. We, any other party (whether or not involved in creating, producing, maintaining or delivering this Site) and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Site in any way or in connection with the use, inability to use or the results of use of this Site, any websites linked to this Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Site or your downloading of any material from this Site or any websites linked to this Site. Nothing in this legal notice shall exclude or limit our liability for: death or personal injury caused by our negligence; or fraudulent misrepresentation; or any liability which cannot be excluded or limited under applicable law, including all relevant consumer law. If your use of material on this Site results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof and we are not responsible for such costs. Governing Law and Jurisdiction. This legal notice and any dispute or claim arising out of or in connection with it or its subject matter will be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably agree that the courts of England will have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this legal notice or its subject matter. The Site is operated by: Swim Wales 

Education Terms & Conditions

General Terms & Conditions of Booking

            •           All learners agree to abide by the general rules and conditions for the use of the venue

            •           All learners take part at their own risk

            •           Please be advised that any personal belongings (for example: mobile phones, laptops and any other valuable items) are the responsibility of the individual and are taken at the individual’s risk

            •           Additional fees may be incurred if you are deemed not yet competent or are referred

            •           Pre requisites are the responsibility of the learner.  You will be asked to provide evidence that you meet the pre requisites.  If pre requisites are not met, you may be asked to leave.  No refund will be issued. All pre requisites for courses can be found on the course page for that specific course

            •           Swim Wales reserve the right to amend the timetable, the presenter and / or venue to suit the needs of the course

            •           The cost viability of a course is based on the learners on the programme. No refunds will be given for anyone who has decided the programme is not the correct one for them

            •           Swim Wales customers who require a certificate reprint are liable to pay for certification reprint costs levied by the ASA awarding body.  All certificate reprint requests must be made to the awarding body

            •           Although Swim Wales will try to ensure the original tutor delivers a course, sometimes this is not possible and the tutor may be replaced. Swim Wales reserve the right to change the tutor of a course at short notice

            •           Swim Wales have a close link with the Tutor Training programme. On occasion, trainee tutors attend Swim Wales courses to either observe delivery, deliver part of the course content or deliver all of the course. On these occasions, a fully qualified and licensed Swim Wales tutor will be in attendance. Delivery of the course by a trainee tutor does not alter the price of the course

            •           A fully qualified and licensed Swim Wales tutor will be present at all times and will mentor the trainee tutor before, during and after the course delivery and ensure that the course is delivered in accordance to Ofsted and Estyn and Swim Wales quality standards

            •           Swim Wales will strive to notify individuals booked onto courses where trainee tutors are delivering part or the entire course

            •           Swim Wales can not accept any reservations on courses or CPDs. To secure a place on a course or CPD, all bookings must be paid for in full

            •           New and expectant mothers should always seek medical advice regarding their suitability to attend a Swim Wales course prior to enrolment

Swim Wales Cancellation Policy

Swim Wales reserve the right to cancel a course at short notice. A course cancellation may be for a number of reasons, and occasionally we may be unable to sustain a course due to insufficient enrolments. In the event of a cancellation, an alternative option will be offered or a full refund will be issued. 

Learner Cancellation and Transfer Policy

The following cancellation policy applies should you cancel your place on this course:

            •           If you cancel up to 14 days prior to the start of the course (or 7 days prior to a CPD) – no refund will be given except in the event of illness / injury (for which a Doctor’s note must be provided), or for exceptional circumstances

            •           If you cancel between 15 and 30 days prior to the start of the course – a full refund will be issued minus a £3.50 administration fee for seminars and £63 for LV1 courses, £90 LV2 courses

            •           If you cancel more than 31 days prior to the start of the course – a full refund will be issued

            •           Transfers within 14 days prior to the start of the course, or 7 days prior to a CPD, will incur a fee dependent on the course undertaken.  Transfers will only be issued if the course still meets viability. £3.50 administration fee for seminars, £63 for LV1 courses, £90 LV2 courses

            •           In the event of a cancellation or transfer, the individual must follow up with a written confirmation to Swim Wales with their intentions of either cancelling or transferring their place. Individuals should give personal details and full details of which course they booked onto in order to administer this

During the course if you are unable to attend any date(s), please contact the course tutor or Education Department on 01792 513 580.




















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